FAQ's
Frequently Asked Questions – AISHRU
1. What is AISHRU?
AISHRU is a UAE-based online store offering a curated collection of trending lifestyle, home, beauty, and tech products. We bring you high-quality and innovative items at affordable prices with fast delivery across the UAE.
2. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across the UAE for your convenience. You can pay when your order arrives at your doorstep.
3. How long does delivery take?
Delivery usually takes 3 to 5 business days within the UAE. During peak seasons or special promotions, it may take slightly longer, but we always aim for the fastest shipping.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use this number to track your package in real-time.
5. Can I cancel or change my order?
You can request a cancellation or change within 2 hours of placing your order. After this period, your order might already be processed for shipping.
6. What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery for unused, unopened, and undamaged products. To initiate a return, contact us with your order number and reason, and our team will guide you through the process.
7. My item arrived damaged or incorrect. What should I do?
We’re sorry for the inconvenience! Please contact us within 48 hours of receiving your order with photos of the item and packaging. We’ll resolve the issue with a replacement or refund.
8. How can I contact AISHRU?
You can reach us through:
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Email: info.aishru@gmail.com
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Or through the Contact Us page on our website.
9. Are your products original and high quality?
Absolutely. We only partner with verified suppliers and quality-check every product before shipping to ensure you receive exactly what you expect—or better.
10. Do you offer discounts or promotions?
Yes! Keep an eye on our homepage and follow us on social media to stay updated on exclusive deals, flash sales, and discount codes.